🟡
LIVE DATA — pre-launch · KPIs and feeds below pull from Supabase. Empty states shown until first prescription/consultation lands. Phase C webhook wiring will populate dashboards once Crest Pharmacy signs.
Dashboard Overview
Crest Pharmacy · ODS F1234 · 0121 000 0000
LIVE · Open
Scripts dispensed
0
Awaiting first script
NHS / Private
0 / 0
Once data flows
Repeats due
0
Once data flows
Consultations today
0
Awaiting first consult
Flu vaccines MTD
0
Once data flows
Dispensing queue
Live · auto-refresh
🏥 EPS: 38
📝 Paper: 4
💳 Private: 2
Consultation diary
Today
Script volume · last 14 days
Revenue mix · MTD
🏥 NHS Services · running totals
Funded services · target progress
NMS (new medicine)
48
60% of target
Pharmacy First
32
40% of target
BP Checks
62
82% of target
Flu jabs
168
42% of season
Smoking cessation
12
20% · needs push
To dispense
38
Ready for collection
42
Awaiting delivery
18
Completed today
314
All prescriptions today
| Time | Script # | Patient | Source | Items | GP | Status | Exempt |
|---|
Due this week
89
Overdue
14
On delivery round
38
Auto-chased today
47
Repeat prescription management
AI auto-dials patients with overdue repeats · SMS non-answers
| Patient | Medication | Last dispensed | Next due | Days overdue | Last contact | Action |
|---|
Today
24
This week
142
Consult room utilisation
78%
Revenue MTD
£6,480
Consultation diary · today
| Time | Patient | Type | Pharmacist | Duration | Fee | Status |
|---|
🏥 NHS Community Pharmacy Services
Service volume · target progress · estimated funding · all services per NHS BSA rates
| Service | This month | YTD | Target (yr) | Progress | Est. funding YTD | Status |
|---|---|---|---|---|---|---|
| New Medicine Service (NMS) £28 per completed case | 48 | 412 | 600 | £11,536 | On track | |
| Pharmacy First (7 conditions) £15 per consultation | 32 | 284 | 600 | £4,260 | Behind | |
| Blood Pressure Checks £15 per check | 62 | 480 | 800 | £7,200 | On track | |
| Flu Vaccinations (seasonal) £9.58 NHS + £12 private | 168 | 168 | 400 | £2,880 | Season building | |
| Contraception Service £18 per supply | 14 | 96 | 200 | £1,728 | On track | |
| Smoking Cessation £30 per completed 12-wk | 12 | 82 | 200 | £2,460 | Behind | |
| COVID Vaccines £12.58 per dose (campaign) | 0 | 412 | — | — | £5,183 | Seasonal |
| TOTAL est. service funding YTD | — | — | — | — | £35,247 | — |
SKUs tracked
2,847
Low stock
32
Out of stock
8
Value on shelf
£184k
Stock alerts · action needed
| Product | Form | Current | Par level | 7-day usage | Supplier | Action |
|---|
Calls today
87
Repeat requests
42
Service bookings
14
Transferred to pharmacist
9
AI triage rules
- ✅ Safe to handle: repeat requests · opening hours · stock availability · appointment booking
- ⚠ Always transfer: clinical questions · symptom advice · dosage changes · drug interactions · side effects
- 🚨 Urgent escalate: chest pain · stroke signs · allergic reaction · suspected overdose → 999 advised + pharmacist paged
Recent calls
| Time | Caller | Reason | Outcome | Escalated? |
|---|
Active patients
3,284
Nominated to us (EPS)
2,142
On delivery service
186
Care home patients
92
Patient records
| Name | NHS # | DOB | GP | Meds | Last dispensed | Nominated? | Services |
|---|
Connected Systems
Your existing pharmacy systems, integrated with Your AI. We manage the AI infrastructure — you focus on patient care.
🇬🇧
NHS EPS (Spine)
Your nominated electronic prescriptions
📋
Your PMR (Patient Med Record)
Read-only from your existing PMR — ProScript / Titan / etc.
📞
Voice AI Agent
Repeats + collection notifications + bookings
💬
SMS Gateway
Reminders + collection notifications + missed-call SMS
£
NHS BSA Reimbursement
FP34 submissions · service claims (your existing flow)
📦
Your Wholesaler
Alliance / AAH / others — auto-order via your existing account
🩺
CPCS / PharmOutcomes
Pharmacy First service recording
⭐
Reviews Hub
Auto-reply + patient feedback
How patient data connects
Patient records stay in YOUR PMR. Your AI reads via secure connection only — never copies. NHS Spine connection uses YOUR existing Smartcard credentials.
YOUR EXISTING SYSTEMS YOUR AI PATIENTS
─────────────────────── ─────────── ─────────────
• NHS EPS (Spine) ◄────► AI agent ◄─Voice/SMS─► Patients
• Your PMR (ProScript / (Voice + SMS phoning to
Titan / Methadose) + reasoning) request repeats
• NHS BSA reimbursement / book consults
• Your wholesaler account
• CPCS / PharmOutcomes
Patient data, governance & GDPR
- Patient PII stays in YOUR PMR — Your AI reads only what's needed for the call
- NHS Spine access uses YOUR existing pharmacy Smartcard / authentication — no separate credentials
- All call recordings + transcripts available to you, deletable on patient request
- UK GDPR + NHS Digital DSPT compliant · encrypted in transit and at rest
- Audit trail of every Your AI action available on request
Pharmacy profile
ODS code
F1234Address
Demo Address, BirminghamResponsible Pharmacist
Mr. R. Patel (GPhC 1234567)Opening hours
Mon-Fri 9:00-18:00 · Sat 9:00-13:00PMR system
ProScript ConnectServices contracted
Essential + Advanced + EnhancedGDPR + clinical governance
- ✅ All patient calls encrypted (TLS 1.3) and audit-logged
- ✅ AI cannot give clinical advice · hard-coded escalation rules
- ✅ Consent captured + stored per GDPR Art. 9
- ✅ 7-year record retention (NHS Records Code of Practice)
- ✅ Responsible Pharmacist review queue for all AI-handled repeats